If you’ve completed a transfer but need to cancel it, there are steps you can take to initiate a recall of the funds.
Firstly, if you know the recipient, you should directly contact them to request the return of the funds.
If you are unable to contact the recipient or they are unwilling to return the funds, please reach out to your Personal Relationship Manager. They have the capability to contact the beneficiary’s bank and initiate a recall request for the funds.
It’s important to note that the success of this recall request depends on when the funds were sent and the payment network used.
For easier management of your accounts, you can utilize the Transfer Vault mobile app available for both iOS and Android. Simply download the app, sign in, and manage your transfers conveniently.
